Kathleen, I have searched your site and scoured through your book but haven’t found what I am looking for. Could you please tell me or post some guidelines for returns for a new DE with a new company? We launched at MAGIC a few weeks ago and received some orders. I am trying to finalize my return policy and want to make sure I don’t screw it up!!
Can any of you help out with this? Miracle will be out of the picture for awhile. The only point I can make (again), is not to accept returns at the end of the selling season because that amounts to consignment. If the buyer has just cause to return goods, it should be within the first week of receipt of the goods. [amended: see Selling clothes to stores.] Just cause of course, would amount to the goods failing to meet the standards represented by the selling samples.
What say you?