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Error message: incorrect username or an invalid password

 
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Kathleen F.
Site Admin
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Joined: 08 Sep 2005
Posts: 11101
Location: NM Albuquerque

PostPosted: Fri Aug 05, 2011 7:36 am    Post subject: Error message: incorrect username or an invalid password Reply with quote

If you get an error message that says:
Quote:
You have specified an incorrect username or an invalid password

99% of the time, the problem is you have an incorrect username. Your username is your name as normally written. This means you write: John Smith NOT Johnsmith, John_smith or even, John-smith.

If you are using the correct username and have forgotten your password, you can reset it. Here's how to do it:



After following these steps, the system will email you with a temporary password. With that you can login and then change your password to something else you prefer.
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